Privacy matters to us.
At TROPICAL HOTELES, as the entity responsible for this website, we seek to offer you the highest legal guarantees regarding your privacy, and to explain with the utmost clarity and transparency everything you consent to when providing personal information through this site.
This Privacy Policy shall apply solely to personal data obtained through this Website and shall not extend to information collected by third parties on other websites, even if these are linked from our own.
TROPICAL HOTELES has adapted this website to comply with the requirements of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons (GDPR); Organic Law 3/2018 of 3 December (LOPDGDD); as well as Law 34/2002 of 11 July, on Information Society Services and Electronic Commerce (LSSICE).
1. Who is responsible for your data?
Corporate name: TROPICAL TURISTICA CANARIA, S.L. — Tax ID: B38521084
Registered address: Calle María Zambrano 3, 38687 Guía de Isora, Santa Cruz de Tenerife
Registered in the Commercial Registry of Santa Cruz de Tenerife, Volume 1,752, Page 24, Sheet TF‑19267
Contact details: Email: dpd@tropical-hoteles.com
Hotel accommodation and tourism services company.Purpose of the website: to showcase the hotels of TROPICAL HOTELES, their services, and to enable contact with us.
2. How do we obtain your data?
The personal data processed by TROPICAL HOTELES originate from:
- Contact form
- Curriculum Vitae management, if you send us your CV with your express consent by validating the check-in box.
3. For what purpose do we process your personal data?
At TROPICAL HOTELES, we process the information provided by interested parties for the following purposes:
Contact
To reach out to you—either by telephone or email—or to answer questions submitted via our Website. In all cases, your email address will be used to respond.
Curriculum Vitae Management
Your personal and professional data will be used exclusively for this purpose, and we may contact you through any means chosen by TROPICAL HOTELES (email, telephone, postal mail, etc.).
By validating the check-in box, you expressly consent to TROPICAL HOTELES sharing your data with companies belonging to the Tropical Hoteles Group that offer the vacancy for which you have applied, solely so they may contact you during the selection process.
The companies within the TROPICAL HOTELES Group that may receive candidates are:
- Las Terrazas de Abama Suites
- Los Jardines de Abama Suites
- Gran Hotel Taoro
Additional purposes for processing your personal data:
To ensure compliance with the terms of use and applicable legislation. This may include developing tools and algorithms that help guarantee the confidentiality of the personal data collected by this website.
To support and enhance the services offered through this website.
To collect non-identifying data obtained through certain cookies installed on the user’s device while browsing this site, as detailed in our Cookie Policy.
To manage the social media platforms on which TROPICAL HOTELES is present.
The processing of data belonging to users who choose to follow our official social media pages shall be governed by this section, as well as by the respective terms of use, privacy policies, and access regulations of each platform, previously accepted by the user.
TROPICAL HOTELES will use your data to properly manage its presence on social media, keep you informed about our activities, products, or services, and for any other purpose permitted by the policies of each social network.
Under no circumstances will we use social media follower profiles to send individual advertising.
TROPICAL HOTELES does not sell, rent, or transfer personal data that could identify the user to third parties, nor will it do so in the future without prior consent.
Accuracy and authenticity of the data
As a user, you are solely responsible for the accuracy and correctness of the data you provide, thereby exempting TROPICAL HOTELES from any liability in this regard. You guarantee and are responsible for the accuracy, validity, and authenticity of the personal data supplied, and you commit to keeping them duly updated.
Acceptance and consent
The User declares that they have been informed of the conditions regarding the protection of personal data and accepts and consents to the processing of such data by TROPICAL HOTELES in the manner and for the purposes outlined in this Privacy Policy.
Failure to provide the personal data marked as mandatory in the forms may result in our inability to process your request.
Commercial communications
In accordance with the LSSICE, TROPICAL HOTELES does not engage in SPAM practices and therefore does not send commercial emails that have not been previously requested or expressly authorized by the User.
Thus, on each form within the website, the User may expressly consent to receiving our newsletter, which will be clearly identified as such, independently of any commercial information specifically requested.
4. For how long will we retain your data?
If you are a client of TROPICAL HOTELES, your data will be retained for the duration of the contractual relationship. If the data were collected for your subscription, they will be retained until you request cancellation, the service is discontinued, or—if they were provided through our contact form or contact email—until the purpose for which they were collected has concluded. If you have sent us your CV voluntarily by email, we will retain it for a maximum of 12 months.
Once the contract has ended, TROPICAL HOTELES will keep your personal data blocked for the legally mandated limitation periods. After such periods have expired, your data will be destroyed.
5. What is the legal basis for the processing of your data?
The legal basis for processing your data is your consent, which is necessary for the provision of the services offered on our website and for which such consent is expressly requested.
The legal basis for processing subscriber data is the sending of newsletters and commercial communications, provided that the user has given prior consent.
Revocability. — The consent granted for the processing of your data may be revoked at any time by notifying TROPICAL HOTELES under the terms established in this Policy for the exercise of rights. Such revocation shall not, under any circumstances, have retroactive effect.
6. Browsing
While browsing the website, non‑identifiable data may be collected, including IP addresses, approximate geographic location, information on how our services and sites are used, and other data that cannot be used to identify the user. Non‑identifiable data may also include details regarding your browsing habits through third‑party services described in the Cookies section (insert link).
We use this information to analyse trends, administer the site, track users’ movements around the site and gather demographic information about our user base as a whole.
7. Data confidentiality and security
TROPICAL HOTELES undertakes to use and process users’ personal data respecting their confidentiality and to use them exclusively for the purposes for which they were collected, as well as to fulfil its obligation to safeguard them and to adopt all necessary measures to prevent alteration, loss, unauthorised processing or access, in accordance with current data protection regulations.
TROPICAL HOTELES cannot guarantee the absolute invulnerability of the Internet and therefore cannot guarantee that data will not be accessed fraudulently by third parties.
Confidentiality of processing
TROPICAL HOTELES will ensure that any person authorised by our company to process Customer or User data (including staff, collaborators and service providers) is bound by an appropriate duty of confidentiality, whether contractual or statutory.
Response to a security incident
Upon becoming aware of a Security Incident, TROPICAL HOTELES shall notify the Customer or User without undue delay and shall provide timely information relating to the Security Incident as it becomes known or whenever reasonably requested by the Customer or User.
8. To whom will your data be disclosed?
The TROPICAL HOTELES Website may provide access to other websites, including official profiles of TROPICAL HOTELES on social networks. By clicking on such links, you will be redirected to external pages for which TROPICAL HOTELES is not responsible. You should be aware that the owners of these external websites may collect, use or transfer your personal data under different terms and conditions. We therefore recommend that, whenever you access such websites, you review their privacy policies, general terms of use, and their use of cookies, as we cannot control how these sites use personal information you may disclose.
TROPICAL HOTELES informs you that it may engage third parties for data processing in accordance with the GDPR, requiring processors to comply fully with data protection guarantees. All third‑party services offered are strictly necessary for the provision of our services and have been selected based on their compliance with the rights we safeguard on this website.
If you have given your consent to provide us with your data for recruitment purposes, you also consent to TROPICAL HOTELES sharing them with companies of the TROPICAL HOTELES Group offering the vacancy to which you have applied, so that they may contact you. These companies are:
- Las Terrazas de Abama Suites
- Los Jardines de Abama Suites
- Gran Hotel Taoro
9. What are your rights when you provide us with your data?
Under the GDPR, you may exercise the following rights free of charge:
- Right to request access to your personal data.
- Right to request rectification or erasure.
- Right to request the restriction of processing, including in the following cases:
When it allows the controller to verify the accuracy of the data.
When processing is unlawful and the data subject opposes erasure.
When the controller no longer needs the data for processing purposes, but the data subject requires them for the establishment of a legal claim.
- Right to object to processing.
- Right to data portability.
You also have the right to withdraw your consent at any time, which will result in the termination of the services linked to such consent, as it is the basis that legitimises the processing of your data.
You may exercise your rights through any method that permits proof of the submission and receipt of your request. Requests must be addressed to TROPICAL HOTELES using the contact information provided in the section “Data Controller” or by email to dpd@tropical-hoteles.com, indicating “Data Protection” as the subject. Your request must include: your name and surname(s), a copy of your ID, a clear description of the right you wish to exercise, and an address for notifications.
Data subjects also have the right to effective judicial protection and to file a complaint with the supervisory authority, in this case the Spanish Data Protection Agency (www.aepd.es), if they believe that the processing of their personal data infringes the Regulation.